Overall Experience Reviews For Sport Clips Haircuts of Hobbs

I checked in on my app with a 0 minute wait. Went in to the shop and they told me they would text me when it was my turn. 30 minutes later I received a text say they cancelled my check-in. I was then told they would check me in as a walk-in and it would be an additional 30 minute wait. That is ridiculous and I will not be returning and will take my business elsewhere.

Long wait while the ladies took care of their family non-paying customers while we waited. Additionally the family member brought pizza and 3 of the 4 ladies left the floor to go and eat, with 10 people on the wait list. Definitely not impressed, seemed like no one had any kind of sence of urgency and just a lack of professionalism. I don’t know if leadership or Managment has changed but service has definitely been much better in the past.

It took us over an hour to get a haircut and that was with 4 women cutting hair. I also saw them lock the door 10 minutes early and had a handful of people try to come in. The hours state they close at 8 on the website but the door says 7. I’m not impressed at all.